Information and services during Coronavirus

Our priority continues to be the processing of applications and delivering outcomes. We are doing everything possible to process applications and are working closely with participating institutions.

If you call the National Redress Scheme Information Phone Line (1800 737 377) from Australia (call charges may apply) or +61 6222 3455 from overseas you will be able to leave a voice mail message and we will return your call as soon as possible.

The Scheme continues to accept and process applications. If you need to lodge a document, provide identity documents or have any queries regarding the National Redress Scheme, please contact the National Redress Information Phone Line on 1800 737 377 from Australia (call charges may apply) or +61 6222 3455 from overseas and leave a message.

If you need immediate support, 24-hour telephone assistance is available through:

If you need assistance with your redress application you can contact a redress support service. A list of providers is available on this website. We are aware that many providers are operating in a different manner because of the impact of Coronavirus. In most circumstances they will be able to provide assistance over the phone.

If you need information about Coronavirus and what the government is doing visit or contact the Coronavirus Health Information Line on 1800 020 080. This line operates 24 hours a day, 7 days a week.

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